Refund & Cancellation Policy

1. Subscriptions

You may cancel your subscription anytime from Dashboard → Credits & Billing. Cancellation stops future renewals; you retain access to your current plan's benefits until the end of the paid billing cycle. We do not offer partial refunds for unused time within a billing cycle, except where required by law.

2. Credit packs

One-time credit packs are refundable within 7 days of purchase, provided less than 10% of the pack has been used. To request a refund, contact support@eunimart.in with your invoice ID.

3. Non-refundable situations

• Credits already consumed through successful generations
• Accounts suspended for violating our content policy or Terms & Conditions
• Subscription renewals not cancelled before the billing date

4. Failed generations

Credits are only deducted on successful generation. If a generation fails due to a technical error on our end, the credit is automatically restored to your balance.

5. Processing timeline

Approved refunds are processed to the original payment method via Razorpay/Stripe within 5-7 business days.

6. How to request a refund

Email support@eunimart.inwith your account email and invoice ID, or use the cancellation flow in Dashboard → Credits & Billing — no need to contact support for a standard cancellation.